Return Policy

RETURN POLICY HIGHLIGHTS

  • 30 Day Returns for any reason
  • Return merchandise authorization (RMA#) required by email or phone to receive refund    
  • Customer pays for return shipping 
  • Damaged or defective items will be replaced at no charge once received and inspected
  • Refunds will be issued after receiving and inspection, usually within 24 hours of delivery.
  • Restocking fee up to 20% for door refusals, cancellations, and non-authorized returns 
  • Order cancellations are not guaranteed and must be immediate and by phone during business hours, additional charges may apply if already shipped.   

For full details on our Return Policy please read below.

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Returns

Keep receipt for warranty purposes. All returned items must have a valid return merchandise authorization number (RMA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RMA# issuance. No returns will be accepted or credited without an RMA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.  Steam cleaners and carpet shampooers are not returnable once used, if they are defective then the machine would be covered under the manufacturers guarantee.  

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to ABC Vacuum within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to ABC Vacuum within 5 days of receipt.

Defective Items 
All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer.

Cancellation 
Orders can not be canceled after the order has already shipped out. Cancellations are not guaranteed and must be immediate and by phone during business hours, emails will not be sufficient.  

Sebo & Miele Vacuum Cleaner Free Trial
We are offering a 30 day risk free trial on qualified SEBO vacuum cleaners (offer excludes bags, filters, and parts). We will pay the shipping both ways and you will not incur a restocking fee even if the machine is use.  Offer only applies to SEBO Vacuums. Please keep in mind that this only applies to normal ground delivery within the continental U.S. This offer does not apply to Central Vacuums, Central Vacuum Kits, Bags, Parts, or Filters.  Please keep all the original packaging and owners books when sending back.  Only one 30 day risk free trial per customer.  Select Miele vacuums over 499.99 for a 60 day risk free trial. Only bagged Miele Vacuums over 499.99 have a 60 day trial.  Bagless  Miele vacuums are exempt form the 60 day trial.  Limit one 60-Day free trial per customer.  Vacuums purchased after initial 60-day trial will not include another trial.

Open Box Vacuums 
 All returned open box vacuums must have a valid return merchandise authorization number (RMA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RMA# issuance. No returns will be accepted or credited without an RMA# written clearly on return package label. Product must be returned with original packing and container, which includes all manuals and materials. There is no 30 day risk free trial on open box vacuums. 


Coupon Codes
We will only honor one coupon per order, and no coupons are valid on Miele products.

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